More Training

More Training
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More Training

You have more training available to you and your team on the Helpful behaviors through Ace Learning Place.

Your associates can view and complete Helpful 201: The 5 Trademark Behaviors on the homepage of Ace Learning Place. Owners, Managers and Supervisors can view and complete Helpful 202: Coaching to the 5 Trademark Behaviors on the homepage of Ace Learning Place.

For help with your username and password, call the Care Center, 800-777-6797, Option 4. If you need an account for Ace Learning Place, simply click here to get instant access.
More Training

More Training

Practice

Practice
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Practice

You can access the Helpful 201: The 5 Trademark Behaviors Learner Guide for in-store practice activities here.

You can access the Helpful 201 Leader’s Guide for Managers and Supervisors here
Practice

Practice

How to Certify

How to Certify
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How to Certify

Begin your Helpful 201 Certification Event Week Wednesday, August 24! 

During the National Helpful 201 Certification Event Week, invite all the customers shopping your store that week to participate in a quick survey to help improve your customer service and become Helpful 201 Certified. The survey process begins on Wednesday, August 24 and closes the following Tuesday, August 30. This is about achieving amazing results over an entire week. Keep amazing every customer every day and see how amazing your team can be! 

Helpful 201 Survey Tips 
1. Testing of the survey can be done by anyone using store 13004 or 13005. 

Keep in mind these store numbers can ONLY be used to test the survey and the week of your certification you should use your 5 digit store number. 

2. When offering the survey in your store, use this in-store address: www.helpful201.com/instore

This URL can be used at a kiosk or on a tablet for multiple survey inputs per day. Surveys need to be received from the in-store URL during store hours or they will be excluded. If you are doing paper surveys, please read these instructions before you start. 

3. Wednesday, August 24 is the start date for the certification event week with an end date of the following Tuesday, August 30 

4. See the image on the left for an example of the Helpful survey that a customer will see.

5. Reminder: Your store needs to reach a minimum in order to qualify to become certified. (2% of your average weekly transaction from prior year).

6. Reminder: Stores need to reach 80% or greater on the Helpful 201 Survey by the end of the Helpful Certification Event Week in order to become certified. 

7. Stores will be able to track progress on Market Force dashboard during Certification Event Week. Your username will be AST+your 5 digit store number and the default password is ace unless you have previously changed it.
How to Certify

How to Certify

Helpful 201

Helpful 201
[+] VIEW LARGER IMAGE

Helpful 201

You are competing every day in retail - the world’s toughest marketplace. We live in an age where customers can have exactly what they want with one keyword. In an era of ecommerce, data mining, smart phones and drones, Helpful is our weapon in the world. Retailers who have a connection with their customers will continue to thrive, and retailers who don’t listen to their customers may not survive. We’re counting on the fact that there will always be people who want and crave that human interaction, talking to and connecting with a real person, and we need to serve these customers better than our competition.

Ace Helpful Certification focuses on the customer experience in your store and helps you fulfill the Ace brand promise by delivering a customer experience that is consistently better than anywhere else.

Your store can become Helpful 201 Certified by participating in the National Helpful 201 Training Day and holding a customer survey in your store. During the National Certification Event Week starting Wednesday, August 24 you can ask customers shopping your store to provide feedback through a 6 question survey that determines if your store becomes Helpful 201 Certified.

This level of predictable and consistent customer service has resulted in increased sales, increased number of transactions and improved employee engagement for Helpful Certified stores. 
Helpful 201

Helpful 201

More Training
More Training
Practice
Practice
How to Certify
How to Certify
Helpful 201
Helpful 201

More Training

More Training
[+] VIEW LARGER IMAGE

More Training

You have more training available to you and your team on the Helpful behaviors through Ace Learning Place.

Your associates can view and complete Helpful 201: The 5 Trademark Behaviors on the homepage of Ace Learning Place. Owners, Managers and Supervisors can view and complete Helpful 202: Coaching to the 5 Trademark Behaviors on the homepage of Ace Learning Place.

For help with your username and password, call the Care Center, 800-777-6797, Option 4. If you need an account for Ace Learning Place, simply click here to get instant access.
More Training

More Training

Practice

Practice
[+] VIEW LARGER IMAGE

Practice

You can access the Helpful 201: The 5 Trademark Behaviors Learner Guide for in-store practice activities here.

You can access the Helpful 201 Leader’s Guide for Managers and Supervisors here
Practice

Practice

How to Certify

How to Certify
[+] VIEW LARGER IMAGE

How to Certify

Begin your Helpful 201 Certification Event Week Wednesday, August 24! 

During the National Helpful 201 Certification Event Week, invite all the customers shopping your store that week to participate in a quick survey to help improve your customer service and become Helpful 201 Certified. The survey process begins on Wednesday, August 24 and closes the following Tuesday, August 30. This is about achieving amazing results over an entire week. Keep amazing every customer every day and see how amazing your team can be! 

Helpful 201 Survey Tips 
1. Testing of the survey can be done by anyone using store 13004 or 13005. 

Keep in mind these store numbers can ONLY be used to test the survey and the week of your certification you should use your 5 digit store number. 

2. When offering the survey in your store, use this in-store address: www.helpful201.com/instore

This URL can be used at a kiosk or on a tablet for multiple survey inputs per day. Surveys need to be received from the in-store URL during store hours or they will be excluded. If you are doing paper surveys, please read these instructions before you start. 

3. Wednesday, August 24 is the start date for the certification event week with an end date of the following Tuesday, August 30 

4. See the image on the left for an example of the Helpful survey that a customer will see.

5. Reminder: Your store needs to reach a minimum in order to qualify to become certified. (2% of your average weekly transaction from prior year).

6. Reminder: Stores need to reach 80% or greater on the Helpful 201 Survey by the end of the Helpful Certification Event Week in order to become certified. 

7. Stores will be able to track progress on Market Force dashboard during Certification Event Week. Your username will be AST+your 5 digit store number and the default password is ace unless you have previously changed it.
How to Certify

How to Certify

Helpful 201

Helpful 201
[+] VIEW LARGER IMAGE

Helpful 201

You are competing every day in retail - the world’s toughest marketplace. We live in an age where customers can have exactly what they want with one keyword. In an era of ecommerce, data mining, smart phones and drones, Helpful is our weapon in the world. Retailers who have a connection with their customers will continue to thrive, and retailers who don’t listen to their customers may not survive. We’re counting on the fact that there will always be people who want and crave that human interaction, talking to and connecting with a real person, and we need to serve these customers better than our competition.

Ace Helpful Certification focuses on the customer experience in your store and helps you fulfill the Ace brand promise by delivering a customer experience that is consistently better than anywhere else.

Your store can become Helpful 201 Certified by participating in the National Helpful 201 Training Day and holding a customer survey in your store. During the National Certification Event Week starting Wednesday, August 24 you can ask customers shopping your store to provide feedback through a 6 question survey that determines if your store becomes Helpful 201 Certified.

This level of predictable and consistent customer service has resulted in increased sales, increased number of transactions and improved employee engagement for Helpful Certified stores. 
Helpful 201

Helpful 201

National Helpful 201 Training Day

Reenergize Helpful in your store by focusing on the five Trademark Behaviors that make you Customer Ready and set you apart from the competition. This will help your team own Helpful, live it and deliver it in your store on a consistent basis.Your store can participate in this live, interactive, one hour event to learn more about Ace Helpful and help your store become Helpful 201 Certified. You can join the discussion and submit live questions during this session.  

We will focus on the Five Trademark Behaviors:
  • Approach versus Wait
  • Ask versus Answer
  • Recommend versus Supply
  • Confident versus Reluctant in product knowledge
  • Build Relationships versus Conduct Transactions
Participation in this event will allow your store to become Helpful 201 Certified. You and your associates can participate in this training, practice the five Trademark Behaviors as a team, and have your customers certify you with a six question survey during the National Helpful Certification Event week starting Wednesday, August 24. 

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