The live events have ended. Currently posted are the combined morning and afternoon sessions to watch at your convenience.

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The combined sessions total nearly 90 minutes of really great discussion. We understand that this may be difficult to watch all in one session, and are providing below references to where to scroll to in the video to hear about the specific topics.

Morning Session:
  • 0:01:09 - Business update from John Venhuizen
  • 0:03:33 - Full pack vs. each; How are order cycles for store orders determined?
  • 0:05:05 - Our cost prices vs. prices online and at big boxes
  • 0:06:29 - The future of Epicor: Epicor customer service, recent changes and POS options
  • 0:09:43 - Do you feel we're heading into a recession? What is Ace doing to prepare if so?
  • 0:13:00 - How are District Managers evaluated?
  • 0:15:12 - What is being done to correct fill errors in the RSCs?
  • 0:16:10 - Are there plans to expand the product assortment for B2B stores?
  • 0:18:15 - Are existing store owners able to provide input on where new stores open?
  • 0:19:34 - What are your thoughts on the Yeti IPO and the new minimums?
  • 0:23:00 - If there are SKUs we have in our stores that we think should be added to the RSCs, how can we communicate that to the Ace team?
  • 0:25:33 - What are we doing to prepare to compete with Amazon over the coming years?
  • 0:28:48 - What strategic plans are in place to target Millennials?
  • 0:32:00 - What some of the key goals for next year to drive B2B?
  • 0:34:08 - What is Ace doing to improve the forcasting and inventory control for products in the RSCs?
  • 0:36:08 - When can we get back into electronics and other "hot" deals for Black Friday?
  • 0:39:17 - Can we get a larger selection of products/transfer products between warehouses/ACENET Direct orders aggregated to the nearest warehouses?
  • 0:41:37 - What is Ace doing to make sure programs are "retail ready" when they're rolled out?
  • 0:43:05 - Closing remarks

Afternoon Session:
  • 0:44:31 - Business update from John Venhuizen
  • 0:47:52 - Buying on Bulletin: why is it so critical? What if we don't have storage space weeks ahead of the event?
  • 0:49:49 - Is there an opportunity for resets to be customized to a store's needs? What about Ace reset teams instead of outside consultants?
  • 0:51:47 - With the minimum wage increase, do you see this affecting retail pricing?
  • 0:56:38 - With the trends of home delivery, will Ace be moving towards home delivery on AH.com instead of In-Store Pickup?
  • 0:58:05 - Can you update us on the "Million Hours Saved" project?
  • 1:00:46 - How is Ace being impacted by the Hanjin Shipping bankruptcy?
  • 1:01:37 - Are we working to leverage our scale of vendors to further differentiate our products that are unique to Ace?
  • 1:07:25 - With the change of national advertising spend from $30M to $101M, do you feel that this is the right spend?
  • 01:09:48 - With resets, what are our options for taking care of the leftover replaced inventory?
  • 01:12:15 - When is Ace going to fix ACENET so that search is more usable and descriptions can be counted on to have validity?
  • 01:14:20 - What is Ace doing to help retailers with the new Overtime Labor Laws?
  • 01:16:09 - Is Ace going to start using geo fencing for advertising in 2017?
  • 01:17:18 - How can we ensure high-demand products can be acquired by all retailers? Have order limits been considered?
  • 01:18:36 - What are the plans for creating more exposure for The Supply Place as well as support it in advertising, product selection, etc?
  • 01:20:43 - Instead of free OSO inventory, is there an opportunity for discounts on inventory and one year dating? Will there be future incentives for niches like Stihl, Rental, Pet, etc.?
  • 01:23:14 - Will the Cubs win the World Series? Will you provide tickets? :)
  • 01:23:43 - What measures are in place for quality control in regards to pricing, hotsheets, catalog descriptions, etc.?
  • 01:25:33 - Are there any plans to bring more modern interior and exterior lighting offerings to the RSCs?
  • 01:26:52 - How's Westlake doing?
  • 01:27:32 - Closing remarks
Event Time Stamps

Event Time Stamps

Time Stamps
Event Time Stamps

Event Time Stamps

Event Time Stamps
[+] VIEW LARGER IMAGE

Event Time Stamps

The combined sessions total nearly 90 minutes of really great discussion. We understand that this may be difficult to watch all in one session, and are providing below references to where to scroll to in the video to hear about the specific topics.

Morning Session:
  • 0:01:09 - Business update from John Venhuizen
  • 0:03:33 - Full pack vs. each; How are order cycles for store orders determined?
  • 0:05:05 - Our cost prices vs. prices online and at big boxes
  • 0:06:29 - The future of Epicor: Epicor customer service, recent changes and POS options
  • 0:09:43 - Do you feel we're heading into a recession? What is Ace doing to prepare if so?
  • 0:13:00 - How are District Managers evaluated?
  • 0:15:12 - What is being done to correct fill errors in the RSCs?
  • 0:16:10 - Are there plans to expand the product assortment for B2B stores?
  • 0:18:15 - Are existing store owners able to provide input on where new stores open?
  • 0:19:34 - What are your thoughts on the Yeti IPO and the new minimums?
  • 0:23:00 - If there are SKUs we have in our stores that we think should be added to the RSCs, how can we communicate that to the Ace team?
  • 0:25:33 - What are we doing to prepare to compete with Amazon over the coming years?
  • 0:28:48 - What strategic plans are in place to target Millennials?
  • 0:32:00 - What some of the key goals for next year to drive B2B?
  • 0:34:08 - What is Ace doing to improve the forcasting and inventory control for products in the RSCs?
  • 0:36:08 - When can we get back into electronics and other "hot" deals for Black Friday?
  • 0:39:17 - Can we get a larger selection of products/transfer products between warehouses/ACENET Direct orders aggregated to the nearest warehouses?
  • 0:41:37 - What is Ace doing to make sure programs are "retail ready" when they're rolled out?
  • 0:43:05 - Closing remarks

Afternoon Session:
  • 0:44:31 - Business update from John Venhuizen
  • 0:47:52 - Buying on Bulletin: why is it so critical? What if we don't have storage space weeks ahead of the event?
  • 0:49:49 - Is there an opportunity for resets to be customized to a store's needs? What about Ace reset teams instead of outside consultants?
  • 0:51:47 - With the minimum wage increase, do you see this affecting retail pricing?
  • 0:56:38 - With the trends of home delivery, will Ace be moving towards home delivery on AH.com instead of In-Store Pickup?
  • 0:58:05 - Can you update us on the "Million Hours Saved" project?
  • 1:00:46 - How is Ace being impacted by the Hanjin Shipping bankruptcy?
  • 1:01:37 - Are we working to leverage our scale of vendors to further differentiate our products that are unique to Ace?
  • 1:07:25 - With the change of national advertising spend from $30M to $101M, do you feel that this is the right spend?
  • 01:09:48 - With resets, what are our options for taking care of the leftover replaced inventory?
  • 01:12:15 - When is Ace going to fix ACENET so that search is more usable and descriptions can be counted on to have validity?
  • 01:14:20 - What is Ace doing to help retailers with the new Overtime Labor Laws?
  • 01:16:09 - Is Ace going to start using geo fencing for advertising in 2017?
  • 01:17:18 - How can we ensure high-demand products can be acquired by all retailers? Have order limits been considered?
  • 01:18:36 - What are the plans for creating more exposure for The Supply Place as well as support it in advertising, product selection, etc?
  • 01:20:43 - Instead of free OSO inventory, is there an opportunity for discounts on inventory and one year dating? Will there be future incentives for niches like Stihl, Rental, Pet, etc.?
  • 01:23:14 - Will the Cubs win the World Series? Will you provide tickets? :)
  • 01:23:43 - What measures are in place for quality control in regards to pricing, hotsheets, catalog descriptions, etc.?
  • 01:25:33 - Are there any plans to bring more modern interior and exterior lighting offerings to the RSCs?
  • 01:26:52 - How's Westlake doing?
  • 01:27:32 - Closing remarks
Event Time Stamps

Event Time Stamps

Live Ace Officer Q&A l Sept. 28

Thank you for watching and participating in this Brandlive event. Want to see more of these? Please tell us what you thought and complete the brief, three minute survey

Have a question you'd like answered by the Ace officer team? Please join us for our first LIVE officer Q&A events utilizing Brandlive on Wednesday, Sept. 28.

There will be two sessions during the day. Please plan to attend the time most convenient for you. 
  • Sept. 28: 9 - 9:45 a.m. CST
  • Sept. 28: 2 - 2:45 p.m. CST
Both sessions will begin with live remarks from President and CEO John Venhuizen, followed by an interactive Q&A with many members of the Ace officer team, including:
  • John Venhuizen - President and CEO
  • John Surane - Executive Vice President, Marketing, Merchandising, and Sales
  • Lori Bossman - Executive Vice President, Supply Chain, Inventory Replenishment, Retail Support, Loss Prevention and Property Administration
  • Brian Wiborg - Vice President, Retail Development and Supply
Please post any questions you have to this page before the event. We will answer as many of these questions as possible and will also take your live questions during this session.

We look forward to talking soon!
The live events have ended. Currently posted are the combined morning and afternoon sessions to watch at your convenience.
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