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Make Recommendations Based on Surface Condition

Make Recommendations Based on Surface Condition
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Make Recommendations Based on Surface Condition

What’s the wood’s condition?
To recommend the right cleaning products, prep steps and stain, you need to know the wood's condition. Ask your customer to try the following simple tests so you can help them get the best results.
Bleach Test:
Black, fuzzy spots mean it needs mildew removal 
  • Put a small amount of bleach on a paper towel.
  • Let sit on spots for 2 min.
  • If discoloration disappears, it's mildew.

Fingernail Test:
UV exposure causes a gray, weathered appearance
  • Drag a fingernail across the board.
  • If it compresses and is soft to the touch, the wood may need to be replaced.

Tape Test:
Peeling paint or stain is a sign of excessive moisture or contaminants. Loose coating needs to be removed completely to create a sound surface.
  • Apply some tape to the board
  • Pull it up quickly
  • If the back side is clean, the coating is sound. If it pulls up, it needs to be removed.
Water Test:
New wood may still have sealant present. The boards will not accept a stain. 
  • Sprinkle water onto the deck.
  • If it beads up,​ it's too soon to stain or seal.
  • If water penetrates, the wood is ready for stain after prep with a wood cleaner.
Make Recommendations Based on Surface Condition

Make Recommendations Based on Surface Condition

Surface Prep Recommendations

Surface Prep Recommendations
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Surface Prep Recommendations

What to Recommend?

Mold & Mildew = Cabot Wood Cleaner
  • Removes mildew stains, mold stains, algae stains, dirt and other foreign matter
  • Use on all painted, stained, unfinished or weathered wood surfaces 
  • Use for routine cleaning and properly preparing surfaces prior to staining or painting.
Weathered Wood = Cabot Wood Brightener
  • Removes unsightly discoloration of wood caused by tannin bleed in extractive wood types such as cedar and redwood.
  • Removes metal rust stains.
  • Use on all painted, stained and unfinished wood surfaces.
  • When used on weathered wood, it brings back the rich, "new wood" look.
Peeling = Cabot Wood Stripper
  • Removes oil-based finishes from all wood surfaces such as cedar, redwood, pine, cypress, fir and pressure-treated wood.
  • Requires neutralization with Cabot Wood Brightener.
New Wood = Cabot Wood Cleaner 
  • New wood isn’t really new. It also needs to be prepped to ensure the stain will look good and last.
  • Works extremely well for removing surface dirt in order to get the surface ready for stain.
Surface Prep Recommendations

Surface Prep Recommendations

Using the Stain Selector

Using the Stain Selector
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Using the Stain Selector

How to Use the Stain Selector

1 - Use the Finish Selector to assist your discussion with the customer about their Project and the look they want.

2 - Use the Flip book to help the customer further narrow down their Product selection and select a color.

3 - Use the Prep section as an aid to discuss proper surface Prep and determine which prep products the customer will need to use.
Using the Stain Selector

Using the Stain Selector

Ace Learning Place Exterior Stain Resourses

Ace Learning Place Exterior Stain Resourses
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Ace Learning Place Exterior Stain Resourses

The 3 P’s of Stain
A comprehensive overview of our stain products and how to best determine a customer’s project needs.

Cabot Gold Overview
 A 5 minute micro learning that introduces the 3 P’s of Cabot’s newest product.

3 P’s of Stain Ref. Guide
Once your team has taken the 3 P's of Stain eLearning course, use this one-sheet as a job aid. It provides an overview of the 3 P’s and reminds your associates of the questions to ask your customers to better understand their stain project.

Click on the resource title to link directly to Ace Learning Place. Once you login you'll be taken directly to the course.
Ace Learning Place Exterior Stain Resourses

Ace Learning Place Exterior Stain Resourses

The 3 P's of Exterior Stain

The 3 P's of Exterior Stain
[+] VIEW LARGER IMAGE

The 3 P's of Exterior Stain

What Are the 3 p's of Exterior Stain?

PROJECT
Determine the customer’s project needs by asking these questions about the state of their wood and the look they're trying to achieve.
• What's the staining project?
• Are you staining a deck, fence, outdoor furniture or siding?
• What do you want the fiish to look like?
• Which is more important, the way it looks or how long it lasts?

PRODUCT
Make the best recommendation based on the customer’s needs and expectations.
• What product provides the desired look?
• What's the customers expectation on how often they will need to restain?
• Do they have all the necessary products, including prep and applicators, to complete the project?

PREP
Discuss what problems exist and what is the proper prep that is need to address those problems prior to staining.
• Use Wood Cleaner to remove dirt, as well as mold and mildew stains.
• Use Wood Brightener to restore the wood to its natural look, or to remove tannin and rust stains.
• Use Wood Stripper to remove peeling oil-based paint or stain.Neutralize it by using Wood Brightener afterward.
The 3 P's of Exterior Stain

The 3 P's of Exterior Stain

Diagnose Condition
Make Recommendations Based on Surface Condition
Recommend Prep
Surface Prep Recommendations
Stain Selector
Using the Stain Selector
Learning Resources
Ace Learning Place Exterior Stain Resourses
3 P's
The 3 P's of Exterior Stain

Make Recommendations Based on Surface Condition

Make Recommendations Based on Surface Condition
[+] VIEW LARGER IMAGE

Make Recommendations Based on Surface Condition

What’s the wood’s condition?
To recommend the right cleaning products, prep steps and stain, you need to know the wood's condition. Ask your customer to try the following simple tests so you can help them get the best results.
Bleach Test:
Black, fuzzy spots mean it needs mildew removal 
  • Put a small amount of bleach on a paper towel.
  • Let sit on spots for 2 min.
  • If discoloration disappears, it's mildew.

Fingernail Test:
UV exposure causes a gray, weathered appearance
  • Drag a fingernail across the board.
  • If it compresses and is soft to the touch, the wood may need to be replaced.

Tape Test:
Peeling paint or stain is a sign of excessive moisture or contaminants. Loose coating needs to be removed completely to create a sound surface.
  • Apply some tape to the board
  • Pull it up quickly
  • If the back side is clean, the coating is sound. If it pulls up, it needs to be removed.
Water Test:
New wood may still have sealant present. The boards will not accept a stain. 
  • Sprinkle water onto the deck.
  • If it beads up,​ it's too soon to stain or seal.
  • If water penetrates, the wood is ready for stain after prep with a wood cleaner.
Make Recommendations Based on Surface Condition

Make Recommendations Based on Surface Condition

Surface Prep Recommendations

Surface Prep Recommendations
[+] VIEW LARGER IMAGE

Surface Prep Recommendations

What to Recommend?

Mold & Mildew = Cabot Wood Cleaner
  • Removes mildew stains, mold stains, algae stains, dirt and other foreign matter
  • Use on all painted, stained, unfinished or weathered wood surfaces 
  • Use for routine cleaning and properly preparing surfaces prior to staining or painting.
Weathered Wood = Cabot Wood Brightener
  • Removes unsightly discoloration of wood caused by tannin bleed in extractive wood types such as cedar and redwood.
  • Removes metal rust stains.
  • Use on all painted, stained and unfinished wood surfaces.
  • When used on weathered wood, it brings back the rich, "new wood" look.
Peeling = Cabot Wood Stripper
  • Removes oil-based finishes from all wood surfaces such as cedar, redwood, pine, cypress, fir and pressure-treated wood.
  • Requires neutralization with Cabot Wood Brightener.
New Wood = Cabot Wood Cleaner 
  • New wood isn’t really new. It also needs to be prepped to ensure the stain will look good and last.
  • Works extremely well for removing surface dirt in order to get the surface ready for stain.
Surface Prep Recommendations

Surface Prep Recommendations

Using the Stain Selector

Using the Stain Selector
[+] VIEW LARGER IMAGE

Using the Stain Selector

How to Use the Stain Selector

1 - Use the Finish Selector to assist your discussion with the customer about their Project and the look they want.

2 - Use the Flip book to help the customer further narrow down their Product selection and select a color.

3 - Use the Prep section as an aid to discuss proper surface Prep and determine which prep products the customer will need to use.
Using the Stain Selector

Using the Stain Selector

Ace Learning Place Exterior Stain Resourses

Ace Learning Place Exterior Stain Resourses
[+] VIEW LARGER IMAGE

Ace Learning Place Exterior Stain Resourses

The 3 P’s of Stain
A comprehensive overview of our stain products and how to best determine a customer’s project needs.

Cabot Gold Overview
 A 5 minute micro learning that introduces the 3 P’s of Cabot’s newest product.

3 P’s of Stain Ref. Guide
Once your team has taken the 3 P's of Stain eLearning course, use this one-sheet as a job aid. It provides an overview of the 3 P’s and reminds your associates of the questions to ask your customers to better understand their stain project.

Click on the resource title to link directly to Ace Learning Place. Once you login you'll be taken directly to the course.
Ace Learning Place Exterior Stain Resourses

Ace Learning Place Exterior Stain Resourses

The 3 P's of Exterior Stain

The 3 P's of Exterior Stain
[+] VIEW LARGER IMAGE

The 3 P's of Exterior Stain

What Are the 3 p's of Exterior Stain?

PROJECT
Determine the customer’s project needs by asking these questions about the state of their wood and the look they're trying to achieve.
• What's the staining project?
• Are you staining a deck, fence, outdoor furniture or siding?
• What do you want the fiish to look like?
• Which is more important, the way it looks or how long it lasts?

PRODUCT
Make the best recommendation based on the customer’s needs and expectations.
• What product provides the desired look?
• What's the customers expectation on how often they will need to restain?
• Do they have all the necessary products, including prep and applicators, to complete the project?

PREP
Discuss what problems exist and what is the proper prep that is need to address those problems prior to staining.
• Use Wood Cleaner to remove dirt, as well as mold and mildew stains.
• Use Wood Brightener to restore the wood to its natural look, or to remove tannin and rust stains.
• Use Wood Stripper to remove peeling oil-based paint or stain.Neutralize it by using Wood Brightener afterward.
The 3 P's of Exterior Stain

The 3 P's of Exterior Stain

What percentage of stain sales include a cleaner or prep product?

Brush Up on Cabot Stain

It's the busiest time of year for outdoor stain projects.Get your team prepared with expert tips from the Cabot team. Learn the right prep, product and project recommendations that will increase your store's sales and help your customers get the results they're looking for. You'll learn: 
  • Why you shouldn't start with prep talk
  • How the stain selector makes your job easier
  • See how products look when applied
  • Get stain application tips to make the job simpler
  • Ask questions! Get live answers from the experts.
Before the workshop goes live update to the latest version of Adobe Flash Player. TROUBLE SEEING THE VIDEO? TRY THIS: Click Refresh and hit Play button. Open in a new window. Try Google Chrome for your browser. Change browser settings to allow cookies and site data from 3rd party sites.
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