Video Timestamps

0:25 – Company Update from John Venhhuizen

4:55 – Information about the Valspar paint line changes (and introduction of newest Officer team member John Sommers, VP of Merchandising)

7:55 – Is anything being done to improve ACENET search?

10:17 – Win Big in Q4 was well received last year. We increased our orders by 20% this year, but many orders are delayed or trickling in. With the emphasis on Q4, why has there been this delay?

13:00 – When will we stop promoting the Weber Grill free delivery and assembly, and why has Weber not been willing to rebate back to stores the high loss of this promotion?

15:00 – How will Ace’s investment in The Grommet affect our rebates in the next 3-5 years?

18:06 – What is the criteria for a “Best Brand”? And shouldn’t stores have access to all of them?

20:05 – Fastenal seems to be the first name to come up in fasteners. We seem to lack in this category. How are we going to improve on this?

23:49 – Are there any plans to include pallet deals in the monthly promo planners?

26:25 – When placing an item order, there are two different cutoffs which are too long and we get errors. What is being done to be more efficient?

27:45 – Why does ah.com continue to undercut stores on price? What will be done about this going forward?

29:13 – What assets and advertising are available for Supply Place Ready?

32:24 – Any plans to find another line of gas grills made in the U.S.A. and promote them like Weber?

33:36 – Product descriptions on ACENET – when will they get better?

37:00 – Statement from a retailer in Northern California regarding Ace’s efforts in the fire emergencies

37:28 – Text messaging alerts – how can Ace do more of this?

38:59 – With Stanley/Black+Decker buying so many vendors, our fill rates have dropped during these transitions. What can be done in the future for alternate suppliers during these transitions?

43:58 – Stihl dropship program is very cumbersome. Please don’t give up on trying to bring this into the RSCs.

46:48 – How do we sell 4 gallons of Optimus to a customer if 2 gallons are old and 2 are new? Rolling changes are hard from that standpoint.

45:53 – What is being done to better support stores that do NOT run Epicor?

47:47 – Why can’t the Ace Rewards certificates be automatically applied at POS?

49:37 – Will Big Green Egg be stocked in the RSCs?

49:51 – Will ah.com promotions be integrated with our Eagle systems?

Live Ace Officer Q&A October 2017

Did you miss the live Q&A with the Ace Officer team?

If you missed the live broadcast of the October 13 Q&A with the Ace officer team, a replay of the event is now available. 

The session was moderated by Kane Calamari, VP of Human Resources, Organizational Development, Communications, Ace Foundation and Customer Care and included remarks from President and CEO John Venhuizen. The Q&A portion of this broadcast featured members of the Ace officer team including:

  • Lori Bossmann - Supply Chain, Inventory Replenishment, Retail Support, Loss Prevention and Property Administration 

  • John Sommers - VP, Merchandising

  • John Surane - EVP, Merchandising, Retail Operations, Business to Business and Wholesale Holdings

  • Brian Wiborg - VP, Marketing, Retail Training and Store Operations 

Time stamps for the various questions that were addressed are also available in order to go directly to the questions of interest. We recommend using Google Chrome as your browser for the best viewing experience. Also, please note that it can take a few second for the video to load. While this is happening, the video video player will be black. 

Please note that we are currently in the process of gathering answers to submitted questions that were not addressed on the live broadcast due to time limitations. These will be posted on ACENET soon. 

Once you watch the video, please take a minute to complete this seven-question survey to give us your feedback. 

Download responses to additional questions submitted during the event.

Video Timestamps

0:25 – Company Update from John Venhhuizen

4:55 – Information about the Valspar paint line changes (and introduction of newest Officer team member John Sommers, VP of Merchandising)

7:55 – Is anything being done to improve ACENET search?

10:17 – Win Big in Q4 was well received last year. We increased our orders by 20% this year, but many orders are delayed or trickling in. With the emphasis on Q4, why has there been this delay?

13:00 – When will we stop promoting the Weber Grill free delivery and assembly, and why has Weber not been willing to rebate back to stores the high loss of this promotion?

15:00 – How will Ace’s investment in The Grommet affect our rebates in the next 3-5 years?

18:06 – What is the criteria for a “Best Brand”? And shouldn’t stores have access to all of them?

20:05 – Fastenal seems to be the first name to come up in fasteners. We seem to lack in this category. How are we going to improve on this?

23:49 – Are there any plans to include pallet deals in the monthly promo planners?

26:25 – When placing an item order, there are two different cutoffs which are too long and we get errors. What is being done to be more efficient?

27:45 – Why does ah.com continue to undercut stores on price? What will be done about this going forward?

29:13 – What assets and advertising are available for Supply Place Ready?

32:24 – Any plans to find another line of gas grills made in the U.S.A. and promote them like Weber?

33:36 – Product descriptions on ACENET – when will they get better?

37:00 – Statement from a retailer in Northern California regarding Ace’s efforts in the fire emergencies

37:28 – Text messaging alerts – how can Ace do more of this?

38:59 – With Stanley/Black+Decker buying so many vendors, our fill rates have dropped during these transitions. What can be done in the future for alternate suppliers during these transitions?

43:58 – Stihl dropship program is very cumbersome. Please don’t give up on trying to bring this into the RSCs.

46:48 – How do we sell 4 gallons of Optimus to a customer if 2 gallons are old and 2 are new? Rolling changes are hard from that standpoint.

45:53 – What is being done to better support stores that do NOT run Epicor?

47:47 – Why can’t the Ace Rewards certificates be automatically applied at POS?

49:37 – Will Big Green Egg be stocked in the RSCs?

49:51 – Will ah.com promotions be integrated with our Eagle systems?


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Welcome to our LIVE Ace Officer Q&A event. Please register for the event. 

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